iMPROve Health, formerly known as MPRO, is Michigan’s designated Quality Improvement Organization (QIO). As a nonprofit organization, we have nearly 40 years of experience improving healthcare across the continuum of care using evidence-based and data-driven logic. We also have extensive experience completing thoughtful and impartial utilization reviews, peer reviews, and dispute resolution.
Our multidisciplinary staff is composed of physicians, registered nurses, data analysts, quality consultants, and health information technology experts. Our reach extends throughout the country.
Since 2002, iMPROve Health has maintained URAC accreditation as an Independent Review Organization.
In 2023, for the third year in a row, iMPROve Health was ranked 57th among healthcare suppliers in Modern Healthcare’s ‘Best Places to Work’ award program. In 2022, we were named one of Crain’s Detroit Business’s ‘Cool Places to Work’ for the fifth consecutive year.
Mission
“Helping Healthcare Get Better”
Vision
iMPROve Health will be nationally recognized for the delivery of healthcare strategies that improve the patient experience, health of populations, and well-being of providers while reducing the overall cost of care.
Values
Accountability
Accountability
We hold ourselves accountable for our actions and commitments to our customers, partners, stakeholders, and each other.
Diversity
Diversity
We are mindful and respectful of the cultural and ethnic attributes of one another and the communities we serve.
Innovation
Innovation
We encourage all iMPROve Health employees to share their ideas and continually pursue opportunities for personal and professional growth.
Quality
Quality
We strive for excellence to achieve continuous quality improvement that promotes safe and efficient healthcare.
Teamwork
Teamwork
We respect and appreciate teamwork and strong collaboration while ensuring open communication in a fun environment.
Transparency
Transparency
We aspire to the highest standard of moral and ethical behavior by promoting a transparent and open environment.
Trust
Trust
We place confidence in leaders, partners, and most importantly each other to promote our mission, vision, and values.
Diversity, Equity, and Inclusion
iMPROve Health is committed to fostering a diverse, equitable, and inclusive environment that values and embraces the different ethnicities, races, cultures, ages, abilities, sexual identities, gender identities, and systems of belief that comprise the iMPROve Health community.
A Diversity, Equity, and Inclusion (DEI) Committee, led by a DEI Ambassador has been charged to guide and hold iMPROve Health accountable on matters related to DEI. This is not an initiative or training program; it is work-life culture. Our core values for this committee are:
- Brave, Authentic Conversations
- Diversity
- Emotional and Cultural Intelligence
- Equity
- Empathy and Psychological Safety
- Inclusion
- Transparency and Trust
Benefits of DEI to any organization include a higher retention rate of employees; greater job satisfaction; increased creativity and innovation; greater pride in their work; and a feeling of safety in bringing their authentic selves to work.
