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Who We Are

iMPROve Health, formerly known as MPRO, is Michigan’s designated Quality Improvement Organization (QIO). As a nonprofit organization, we have 40 years of experience improving healthcare across the continuum of care using evidence-based and data-driven logic. We also have extensive experience completing thoughtful and impartial utilization reviews, peer reviews, and dispute resolution .

Our multidisciplinary staff is composed of physicians, registered nurses, data analysts, quality consultants, and health information technology experts. Our reach extends throughout the country.

Since 2002, iMPROve Health has maintained URAC accreditation as an Independent Review Organization.

In 2023, for the third year in a row, iMPROve Health was ranked 57th among healthcare suppliers in Modern Healthcare’s ‘Best Places to Work’ award program. In 2022, we were named one of Crain’s Detroit Business’s ‘Cool Places to Work’ for the fifth consecutive year.

Mission

“Helping Healthcare Get Better”

Vision

iMPROve Health will be nationally recognized for the delivery of healthcare strategies that improve the patient experience, health of populations, and well-being of providers while reducing the overall cost of care.

Values

accountability

Accountability

Accountability

We hold ourselves accountable for our actions and commitments to our customers, partners, stakeholders, and each other.

diversity

Diversity

Diversity

We are mindful and respectful of the cultural and ethnic attributes of one another and the communities we serve.

innovation

Innovation

Innovation

We encourage all employees to share their ideas and continually pursue opportunities for personal and professional growth.

quality

Quality

Quality

We strive for excellence to achieve continuous quality improvement that promotes safe and efficient healthcare.

teamwork

Teamwork

Teamwork

We respect and appreciate teamwork and strong collaboration while ensuring open communication in a fun environment.

transparency

Transparency

Transparency

We aspire to the highest standard of moral and ethical behavior by promoting a transparent and open environment.

trust

Trust

Trust

We place confidence in leaders, partners, and most importantly each other to promote our mission, vision, and values.